CUSTOMER SERVICE

We've compiled answers to our readers' frequently asked questions. If you would rather talk to us, please call our operators at (808) 525-8000 or our City Desk at (808) 525-8090. You can also visit our Contact Us page for phone numbers and e-mail addresses for many on our staff.

Newspaper delivery

• I didn't get my copy of The Honolulu Advertiser delivered this morning. What should I do?

Newspaper subscriptions

• How do I subscribe to the paper?

Advertising

• How do I advertise in The Advertiser or on the newspaper's Web site?

News tips; Photos or video of a news event

• I've got a news tip for a story. What do I do?

• I have a news tip or information for the business section, who do I contact?

• What if I have a tip or information for the sports section?

• What if I have a tip or information for Island Life, the Advertiser feature section?

• What if I witness a crime or other news event?

• What if I have photos or video of a news event?

Corrections

• What if I find an error in the newspaper or website? How do I get it corrected?

Obituaries

• I have an obituary to submit. What do I do?

Calendar listings

• How do I get a listing into the Island Life calendars?

TGIF, HomeStyle, Faith contacts

• What if I need to reach someone about the TGIF entertainment section?

  I have a news item regarding food to submit. How do I do that?

  I have an item for the Saturday Faith section. Who do I contact?

Letters to the editor; Commentaries

• How do I write a letter to the editor?

• How do I submit a longer opinion piece such as those that run in Island Voices?

Neighbor Island and 'Oahu bureaus

• How do I reach your Neighbor Island and Leeward,/Central and Windward/North Shore bureaus?

Reprints of photos

• How do I get a reprint of a photo that appeared in the paper or on the website?

Back issues of the newspaper

• How can I get a back copy of The Honolulu Advertiser?

Copies of newspaper articles

• How can I get a copy of an article in the newspaper?

Press releases

• How do I submit a press release?

Advertiser jobs

• Where can I find out about Advertiser jobs?

The Advertiser parking

• Where can I park if I drive to The Advertiser to conduct business?

Advertiser tours

• Are there tours of the newspaper operation?

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Q: I didn't get my copy of The Honolulu Advertiser delivered this morning. What should I do?

A: Please call The Advertiser's circulation department by 8:30 am at 538-6397 (538-NEWS) to report that your newspaper was not delivered. Calls for a missed delivery copy after 8:30 am will be sent the next day or a credit applied to your account. Customer Service opens daily at 5 a.m.

Q: I've got a news tip for a story. What do I do?

A: The Advertiser City Desk is the best contact for general news tips.

The City Desk supervises news reports for topics such as state, city and county governments, Honolulu news, education, courts and other news subjects. Here is the contact information for the City Desk:

• General hours: 8:30 a.m. to midnight, Sunday through Saturday
• Telephone: (808) 525-8090
• Fax: (808) 525-8037
• Mail: Advertiser City Desk, 605 Kapiolani Blvd., Honolulu, HI 96813
• E-mail: hawaii@honoluluadvertiser.com

Q: How do I reach your Neighbor Island and Central, Leeward/North Shore, Windward and East Honolulu bureaus?

A: You can contact them at the following numbers:

• Maui Bureau – Christie Wilson: (808) 244-4880
• Big Island Bureau – Kevin Dayton: (808) 935-3916
• Kaua'i Bureau – Diana Leone: (808) 245-3074
• Urban Honolulu Bureau – Mary Vorsino: (808) 754–8286
• East Honolulu Bureau – Kim Fassler: (808) 954–0664
• Central O'ahu Bureau – Lynda Arakawa: (808) 954-0722
• West Oahu Bureau – Gordon Pang: (808) 690–8908
• Wai'anae Coast Bureau – Will Hoover: (808) 690-8909
• North Shore, Windward O'ahu Bureau – Eloise Aguiar: (808) 239–7618

Q: I have an obituary to submit. What do I do?

A: The City Desk will handle your information on obituaries. (Please refer to the City Desk contact information above.)

The Advertiser publishes obituaries each day about the deaths of people in Hawai'i or former Hawai'i residents who have died elsewhere. People who were well known in the community generally receive larger write-ups, sometimes with a photograph. The picture and the information may come from newspaper sources and/or the family of the deceased.

These obituaries are free and written by the newspaper staff with content determined by writers and editors. Obituaries usually appear on the second page of The Advertiser's Hawai'i news section. The obituaries run once and on a space-available basis. We require either the name of the mortuary handling the services or a death certificate for the deceased. Additionally, we will need the name and phone number of the person submitting the obituary.

A paid funeral notice is a classified advertisement that is limited to information selected by the deceased's family or other survivors and is not handled by the newsroom. Call The Advertiser's Classified Marketplace at (808) 521-9111 to inquire about paid funeral notices.

Q: If I have a news tip or information for the Advertiser business section, who do I contact?

A: If you have a business news item, please contact:

• Assistant Business Editor, Alan Yonan: (808) 535-2448
• Fax: (808) 525-6763
• Mail: Advertiser Business Section, 605 Kapiolani Blvd., Honolulu, HI 96813

Q: What if I have a tip or information for the sports section?

A: To pass on tips and information about Hawai'i college and prep sports as well as national and international sporting events, contact our sports department:

• Sports editor, Curtis Murayama: (808) 525-8040
• E-mail: sports@honoluluadvertiser.com
• Fax: (808) 525-5491
• Mail: Advertiser Sports Department, P.O. Box 3110, Honolulu, HI 96802.

Q: What if I have a tip or information for Island Life, The Advertiser's feature section?

A: The Island Life section covers entertainment and lifestyle subjects. To submit an item, call Island Life Editor Elizabeth Kieszkowski at (808) 525-8034.

You may also call the following staff members directly:

• Assistant Features Editor Maureen O'Connell: (808) 525-8036
• Religion and Ethics Reporter Mary Kaye Ritz: (808) 525-8035
• Entertainment Editor Wayne Harada: (808) 525-8067
• Food, Travel, Books Editor Wanda Adams: (808) 535-2412
• TGIF Editor Debbie Yuen: (808) 525-8057

Q: How do I get a listing into the Island Life calendars?

A: Listings for the Island Life calendars must be submitted in writing. You may send them to us in the following ways:

• E-mail: islandlife@honoluluadvertiser.com
• Fax: (808) 525-8055.
• Mail: Island Life, The Honolulu Advertiser, P.O. Box 3110, Honolulu, HI 96802

Q: What if I need to reach someone about the TGIF entertainment section?

A: Call TGIF Editor Debbie Yuen at (808) 525-8057.

Q: I have a news item regarding food to submit. How do I do that?

A: Please call Wanda Adams at (808) 535-2412.

Q: I have an item for the Saturday Faith section. Who do I contact?

A: You may call Mary Kaye Ritz at (808) 525-8035.

Q: What if I witness a crime or other news event?

A: If you are witnessing a situation or event that is causing a public danger, contact the police, fire department or other emergency agency before contacting the Advertiser. You can then call the City Desk at (808) 525-8090. City Desk editors may then assign a reporter to talk with you.

Q: What if I have photos or video of a news event?

A: We welcome submissions for photographs for print and photographs and video for our Web site, although we cannot always use them. For print submissions, contact the City Desk at (808) 525-8090 or Multimedia Editor Seth Jones at (808) 525-8079. He can assist you with any questions you may have regarding photo submissions.

Q: What if I find an error in the newspaper or Web site? How do I get it corrected?

A: While we make every effort to ensure stories in The Honolulu Advertiser and our Web site are accurate, we sometimes make a mistake. To let us know about an error in the newspaper, call Marsha McFadden, managing editor for content, at (808) 535-2426 or e-mail hawaii@honoluluadvertiser.com.

The Advertiser's corrections generally appear in the lower left-hand corner of Page A4 under the heading "Getting it Straight."

For Web site corrections, call Sandee Oshiro, managing editor for digital/multimedia, at (808) 525-8063. Corrections are noted in a section of the Web site called "Corrections."

Q: How do I get a reprint of a photo that appeared in the paper or on the Web site?

A: Photographs that appear in The Honolulu Advertiser or the Advertiser Web site are copyrighted and cannot be used for any other purpose or publication without permission. However, you may request reprints for personal use. Selected photos and page reprints are available here. You may also mail in your order. Address your request to The Advertiser Photo Desk, 605 Kapiolani Blvd., Honolulu, HI 96813. We process requests for photos and page reprints, subject to availability, generally within five business days. Pictopia is the service we use. Pictopia's customer service line is (800) 390-7269. It is open from 6 a.m. to 5 p.m. Pacific Standard Time, Monday to Friday, except holidays. If you have already spoken with Pictopia, but want to speak to someone locally, please call our customer service line at (808) 535-8150.

Here is what we need from you to make a reprint:

• Date of publication of the photograph
• Section and page number
• The Advertiser or other photographer's name
• A description of the photograph (or send along a photocopy).
• Your name, address and day phone number.

Q: How can I get a back copy of The Honolulu Advertiser?

A: The Advertiser may have the past 30 to 40 days of the newspaper available for sale. Please call Customer Service at 538-6397 (538-NEWS) to place your order.. There are limited quantities of each issue.

You may also check the Hawai'i State Library and many of its branches for back issues of the newspaper.

Q: How can I get a copy of an article in the newspaper?

A: If you live on O'ahu and the Advertiser article you seek was recently published, you may go to our Back Issues page on our Web site here.
Not all of the articles in the newspaper appear on our Web site and some Web site features do not appear in the newspaper. You may print out articles if they appear on our Web site, but only for personal use.

You may also print out articles if they appear on our Web site, but only for personal use. Use our search engine or see our back issues to locate the article you need. Not all of the articles in the newspaper appear on our Web site and some Web site features do not appear in the newspaper.

An archive of stories that appeared exclusively in the newspaper is not available online at this time. Sets of our microfilm can be found at the main branch of the state library and at the UH Hamilton Library.

Q: How do I submit a press release?

A: You may submit a press release in several ways:

• Mail: The Honolulu Advertiser, P.O. Box 3110, Honolulu, HI 96802
• In Person: Drop the release off at 605 Kapiolani Blvd., located at the corner of Kapiolani Boulevard and South Street in downtown Honolulu.
• Fax: (808) 525-8037
• Online form
• E-mail: hawaii@honoluluadvertiser.com

Q: How do I write a letter to the editor?

A: The Honolulu Advertiser welcomes letters in good taste on any subject. All letters must be signed by the writer and include his or her address and telephone number for verification purposes.

Writers are limited to one published letter per month. Letters should be on a single subject and no longer than 200 words. Letters of any length may be trimmed. You may submit letters to the editors in the following ways:

• Fax: (808) 525-8037
• E-mail: letters@honoluluadvertiser.com
  
• Online form
• Mail: Letters to the Editor, The Honolulu Advertiser, P.O. Box 3110
  Honolulu, HI 96802

Q: How do I submit a longer opinion piece such as those that run in Island Voices?

A: You can call Editorial Page Editor Jerry Burris at (808) 525-8095 for more information. You can then submit your article in the following ways:

• Fax: (808) 525-8037
  
• E-mail: letters@honoluluadvertiser.com
  
• Online form
• Mail to: Editorial and Opinion Editor, The Honolulu Advertiser, P.O. Box 3110
  Honolulu, HI 96802

Q: Where can I find out about Advertiser jobs?

A: Jobs at The Advertiser are advertised in the newspaper and Editor & Publisher magazine, among other locations. For inquiries about newsroom jobs, call Editor Mark Platte at (808) 525–8080.

To inquire about available positions in other departments, contact our Human Resources department at (808) 525-7666 or visit www.Careerbuilder.com.

Q: Where can I park if I drive to the Advertiser to conduct business?

A: The Advertiser is located in News Building at 605 Kapiolani Blvd., located at the corner of Kapiolani Boulevard and South Street.

When you enter the parking lot, park in the customer and visitor stalls closest to the fence.

Our building's business hours are 8:30 a.m. to 5 p.m., Monday through Friday.

If you have something to drop off after business hours, you may leave it with the security guard at the diamond head entrance of the building. For more information, call our Information Desk at (808) 525-7620.

Q: Are there tours of the newspaper operation?

A: The Honolulu Advertiser offers weekday, one-hour educational tours to classrooms and groups at the Kapolei Print Facility and The Advertiser News Building on Kapiolani Boulevard in Honolulu. Interested groups can call the Newspaper in Education Manager at 525-7660 to reserve a date.